Privacy Policy

1. Information We Collect

We collect the following information when you use VicData Research:

• Account information: name, email address and password
• Payment information: processed securely by Stripe, we do not store card details
• Usage data: property addresses you research and report history
• Technical data: browser type, IP address and device information

2. How We Use Your Information

• To provide and improve our property research service
• To process payments and manage your subscription
• To send service-related emails such as receipts and account notices
• To monitor usage and prevent abuse of our platform
• To comply with legal obligations

3. Data Storage and Security

Your data is stored securely on servers located in Sydney, Australia. We use industry-standard encryption and security practices to protect your information. Payment data is handled exclusively by Stripe and is never stored on our servers.

4. Data Sharing

We do not sell your personal information. We only share data with:

• Stripe — for payment processing
• Supabase — for secure data storage
• Government and property data platforms — to generate your research reports
• Law enforcement — only when required by Australian law

5. Data Retention

We retain your account data for as long as your account is active. Research reports are retained for 90 days after account cancellation, after which they are permanently deleted. You may request deletion of your data at any time by contacting us.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

7. Cookies

We use essential cookies only to maintain your login session. We do not use tracking or advertising cookies.

8. Contact

For any privacy-related questions or requests, please contact us at info@vicdata.com.au